TERMS AND CONDITIONS OF USE AND SALE

Last Updated: February 06, 2025

IMPORTANT NOTICE: Please read these Terms and Conditions carefully before using our website or placing an order. As we can accept your order and make a legally enforceable agreement without further reference to you, these Terms and Conditions contain important information about your rights and obligations. If you do not accept these Terms, you must not use our website or place any orders.

1. PRELIMINARY PROVISIONS AND DEFINITIONS

1.1 APPLICATION AND AGREEMENT

1.1a Contract Parties
These Terms and Conditions (“Terms”) constitute a legally binding agreement between The LDN Dispensary Ltd, trading as The London Dispensary, registered in England and Wales under company number 13734124, with registered office at 86-90 Paul Street, London, EC2A 4NE (“Company,” “we,” “our,” or “us”) and any person accessing www.thelondondispensary.com (“Website”), purchasing products, or using our services (“Customer,” “you,” or “your”).

1.1b Eligibility
You can only purchase Goods from the Website if you:
(a) Are at least 18 years old
(b) Are capable of forming a legally binding contract
(c) Agree to be bound by these Terms
(d) Are purchasing for personal, non-commercial use

1.2 Acceptance and Application By accessing the Website, placing an order, or using any services, you expressly acknowledge that: (a) You have read, understood, and agree to be bound by these Terms in their entirety (b) You are at least 18 years of age and capable of forming a legally binding contract (c) You are resident in the United Kingdom (d) Any purchase is for personal, non-commercial use only If you do not agree to these Terms, you must cease use of the Website immediately.

2. DEFINITIONS AND INTERPRETATION

2.1 In these Terms, unless the context requires otherwise, the following expressions have the following meanings:

“Consumer” means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

“Contract” means the legally binding agreement between the Company and the Customer for the supply of Goods formed in accordance with these Terms;

“Company” means The LDN Dispensary Ltd, trading as The London Dispensary, a company registered in England and Wales under company number [Insert], whose registered office is at 86-90 Paul Street, London, EC2A 4NE;

“Customer” means the individual purchasing Goods from the Company subject to these Terms;

“Delivery Location” means the address specified in the Order to which the Goods are to be delivered;

“Durable Medium” means paper, email, or any other medium that: (a) allows information to be addressed personally to the recipient, (b) enables the recipient to store the information in a way accessible for future reference for a period appropriate to the purposes of the information, and (c) allows the unchanged reproduction of the information stored;

“Goods” means any products advertised for sale on the Website that the Company agrees to supply to the Customer, as specified in the Order;

“Intellectual Property Rights” means all vested, contingent and future intellectual property rights including but not limited to: (a) patents, trademarks, service marks, registered designs, applications for any of those rights, trade and business names (including internet domain names and email address names), unregistered trademarks, unregistered designs, rights to prevent passing off or unfair competition, copyright, database rights, design rights, rights in know-how, trade secrets and confidential information; and (b) the benefit of all registrations and applications to register any such rights and all rights having equivalent or similar effect in any jurisdiction;

“Order” means the Customer’s order for Goods submitted via the Website in accordance with these Terms;

“Order Confirmation” means the Company’s written acceptance of the Order;

“Privacy Policy” means the Company’s policy governing the processing of personal data, available at www.thelondondispensary.com/privacy;

“Subscription” means any recurring product delivery service offered by the Company;

“User Account” means a registered customer account on the Website;

“Website” means www.thelondondispensary.com.

2.2 Interpretation:

2.2.1 A reference to a statute or statutory provision includes:
(a) any subordinate legislation made under it;
(b) any repealed statute or statutory provision which it re-enacts (with or without modification); and
(c) any statute or statutory provision which modifies, consolidates, re-enacts or supersedes it.

2.2.2 Any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

2.2.3 References to clauses are to the clauses of these Terms.

2.2.4 Words in the singular include the plural and vice versa.

2.2.5 Any ambiguities in these Terms shall be interpreted against the party that drafted the ambiguous provision.

2.2.6 The headings in these Terms are included for convenience only and shall not affect their interpretation.

2.2 PRODUCTS AND SERVICES

2.21 Product Description The Website offers CBD and botanical wellness products (“Products”). All Products are clearly described on the Website, though: (a) Images are for illustration only and actual Products may vary in appearance (b) We reserve the right to change Product formulations, packaging, or specifications without notice (c) All Products are subject to availability (d) We may limit order quantities at our discretion (e) We make no guarantee of specific results from Product use

2.22 Product Compliance and Testing All Products: (a) Are independently laboratory tested (b) Contain no more than 1mg THC per container in compliance with UK law (c) Are manufactured according to applicable regulatory standards However, we make no guarantee regarding specific compounds, potency, or effects unless explicitly stated on Product packaging.

2.23 Age Restrictions You must be at least 18 years old to: (a) Create a User Account (b) Place Orders (c) Purchase or use any Products We reserve the right to refuse service and cancel Orders if we reasonably believe you are under 18 or are purchasing for someone under 18.

3. ORDERING PROCESS AND CONTRACT FORMATION

3.1 Order Process The ordering process allows you to check and amend errors before submitting an Order. You are responsible for ensuring that your Order and any specification you provide is complete and accurate.

3.2 Order Acceptance Submitting an Order constitutes an offer to purchase Products. We are not obliged to accept any Order. A Contract is only formed when we send an Order Confirmation. We may decline Orders at our sole discretion.

3.3 Order Amendments Once an Order Confirmation is sent: (a) The Contract is binding (b) Products, quantities, and prices cannot be amended (c) Cancellation is only possible in accordance with clause [X] (d) Additional Products require a new Order

3.4 Product Availability If Products become unavailable after Order Confirmation: (a) We will inform you as soon as possible (b) You will be offered alternative Products or a full refund (c) We have no further liability for unavailable Products (d) We are not obliged to source Products from third parties

3.5 Order Rejection We may reject Orders if: (a) Products are unavailable (b) We cannot authorize your payment (c) You do not meet our eligibility criteria (d) We suspect fraudulent activity (e) We reasonably believe the Order is for commercial resale (f) We identify pricing, description, or other errors (g) The Order exceeds quantity limits (h) We cannot deliver to your location

3.6 Order Acceptance
We may decline any Order at our sole discretion if:
(a) Products are unavailable
(b) We cannot authorize payment
(c) We suspect fraudulent activity
(d) We reasonably believe the Order is for commercial resale
(e) We identify pricing or description errors
(f) The Order exceeds quantity limits
(g) We cannot deliver to your location

4. PRICING AND PAYMENT

4.1 Product Pricing All prices are in British Pounds Sterling and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect Orders for which we have sent an Order Confirmation.

4.2 Payment Methods We accept payment via: (a) Major credit and debit cards (b) Klarna payment services Payment must be made in full at the time of Order except where Klarna services are used according to their terms.

4.3 Payment Processing By submitting payment details, you: (a) Confirm they are valid and you have authority to use them (b) Authorize us to process the full Order amount (c) Accept that Orders will not be processed until payment is received (d) Acknowledge that payment data is handled by secure third-party processors

4.4 Failed Payments If payment fails or is declined: (a) The Order will not be processed (b) You will be notified of the payment failure (c) You may re-attempt payment with alternative means (d) We are not liable for any consequences of payment failure

4.5 Payment Processing
By submitting payment details, you:
(a) Confirm they are valid and you have authority to use them
(b) Authorize us to process the full Order amount
(c) Accept that Orders will not be processed until payment is received
(d) Acknowledge that payment data is handled by secure third-party processors

5. PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS

5.1 Promotional Codes All promotional codes, vouchers, and discounts (“Promotions”): (a) Must be entered at the time of Order (b) Cannot be applied retrospectively (c) Are subject to availability and validation (d) May be withdrawn without notice (e) Cannot be exchanged for cash or other consideration (f) May be rejected if we reasonably believe they are being misused

5.2 Restrictions on Promotions Unless explicitly stated in writing: (a) Only one Promotion may be used per Order (b) Promotions cannot be combined with other offers (c) Heavily discounted items, including gift boxes, ritual boxes, bundles, sets, and kits are excluded from additional discounting (d) Subscription services are excluded from Promotions (e) If multiple Promotions are permitted, they will be applied incrementally in descending order of discount value

5.3 Shipping Thresholds If applying a Promotion reduces the Order value below any free shipping threshold: (a) Standard shipping charges will be applied (b) You will be notified before Order completion (c) You may add Products to reach the free shipping threshold

5.4 Third-Party Promotions We do not authorize any third party to sell or distribute our promotional codes. Any Promotions obtained from unauthorized sources: (a) Will be considered invalid (b) May result in Order cancellation (c) Will not be refunded if payment is made to third parties

6. DELIVERY AND SHIPPING

6.1 Delivery Services We deliver exclusively within the United Kingdom using: (a) Royal Mail 24-hour tracked service (b) Royal Mail 48-hour tracked service Delivery services are subject to Royal Mail’s terms and conditions.

6.2 Delivery Timeframes While we aim to deliver within stated timeframes: (a) Delivery times are estimates only (b) Time is not of the essence for delivery (c) We are not liable for any delays (d) Delays do not entitle you to cancel Orders except as provided in clause 6.6

6.3 Delivery Address You are responsible for: (a) Providing accurate delivery information (b) Ensuring the delivery location is accessible (c) Making arrangements with Royal Mail for safe delivery (d) Additional costs if redelivery is required due to incorrect information

6.4 Failed Delivery If delivery fails because: (a) No one is available to accept delivery (b) The delivery location is inaccessible (c) You have not made arrangements with Royal Mail Then: (i) The Product may be returned to us (ii) You will be responsible for redelivery costs (iii) We may deduct reasonable storage charges (iv) We may cancel the Order and refund the Product cost less our reasonable charges

6.5 Proof of Delivery Where Royal Mail provides photographic and GPS evidence of delivery: (a) This constitutes conclusive proof of delivery (b) Claims of non-receipt will not be accepted (c) No refund will be provided (d) Replacement Products are entirely at our discretion (e) We reserve the right to refuse future Orders

6.6 Late or Failed Delivery You may cancel an Order for late delivery only if: (a) We have failed to deliver within 30 days of Order Confirmation (b) You have given us written notice specifying a reasonable additional delivery period (c) We have failed to deliver within that additional period If you cancel under this clause, we will refund any payments made under the Contract.

7. RETURNS, REFUNDS AND CANCELLATIONS

7.1 Return Policy You may return unopened Products within 14 days of delivery, provided: (a) Products are in original, unopened condition (b) All seals and security tags remain intact (c) Products are suitable for resale (d) You have proof of purchase (e) You follow our return procedure

7.2 Return Restrictions Returns will not be accepted if: (a) Products have been opened or used (b) Seals or security tags have been broken (c) Products are not in original condition (d) Products were marked as non-returnable (e) Products are perishable or short-dated (f) Returns are prohibited by law or regulation

7.3 Return Procedure To return Products: (a) Email [email protected] for return authorization (b) Clearly mark return authorization on the package (c) Include your order number and reason for return (d) Return to the address provided (e) Retain proof of postage

7.4 Return Costs Unless Products are faulty: (a) You must pay return shipping costs (b) Returns remain your responsibility until received by us (c) We recommend using tracked shipping (d) We are not liable for lost returns (e) Proof of postage is not proof of receipt

7.5 Refund Processing For accepted returns: (a) Refunds will be processed within 14 days of receipt (b) Original shipping charges are not refunded (c) Refunds are made to the original payment method (d) Return shipping costs are not refunded (e) We may deduct for any reduction in Product value

7.6 Faulty Products If Products are faulty on delivery: (a) Contact us within 48 hours of receipt (b) Provide clear photos of the fault (c) Do not return Products without authorization (d) We will arrange collection at our expense (e) Replacement or refund will be at our discretion

7.7 Order Cancellation Orders may be cancelled: (a) Before Order Confirmation – full refund (b) After Order Confirmation but before dispatch – full refund less administration fee (c) After dispatch – cancellation not possible Subscription orders may be cancelled through your account settings or by contacting customer service.

8. SUBSCRIPTION SERVICES

8.1 Subscription Terms By enrolling in a subscription service: (a) You authorize recurring payments at the specified intervals (b) You confirm you have authority to authorize recurring payments (c) You acknowledge subscriptions continue until cancelled (d) You accept that subscription prices may change with notice (e) You agree to maintain accurate payment information

8.2 Subscription Management You may manage your subscription through: (a) Your Website account settings (b) Email request to [email protected] (c) Customer service contact

8.3 Subscription Payments For subscription services: (a) Payment is pre-authorized and processed automatically (b) Failed payments may result in subscription suspension (c) You must update payment details before the next billing date (d) Price changes will be notified at least 30 days in advance (e) Promotional prices may revert to standard rates after promotional periods

8.4 Subscription Cancellation You may cancel your subscription at any time: (a) Cancellation takes effect from the next billing date (b) No refunds are provided for partial periods (c) Products ordered before cancellation will still be delivered (d) Cancelled subscriptions cannot be reinstated at promotional rates (e) We reserve the right to cancel subscriptions for any breach of these Terms

9. HEALTH AND SAFETY DISCLAIMERS

9.1 General Health Disclaimers You expressly acknowledge and agree that: (a) All information on the Website is for educational purposes only (b) No content constitutes medical advice or diagnosis (c) Products are not intended to treat, cure, or prevent any disease (d) We make no claims regarding Product efficacy (e) Individual results may vary

9.2 Professional Consultation Required You must consult a qualified healthcare professional before: (a) Starting any supplement regimen (b) Using Products with existing medical conditions (c) Using Products while pregnant or nursing (d) Using Products with prescription medications (e) Making changes to prescribed treatments

9.3 Safety Warnings You are solely responsible for: (a) Reading all Product labels before use (b) Following usage instructions (c) Checking ingredients for potential allergens (d) Storing Products according to instructions (e) Observing expiration dates

9.4 Allergen Disclaimer While we endeavor to list all ingredients accurately: (a) Manufacturers may change formulations without notice (b) Cross-contamination may occur during manufacturing (c) We do not guarantee Products are allergen-free (d) We are not liable for allergic reactions (e) You must check Product labels before each use

9.5 No Medical Claims Our Products: (a) Are not medicines or medical devices (b) Are not substitutes for prescribed medication (c) Make no therapeutic claims (d) Are not evaluated by the MHRA (e) Should not be used to self-treat any medical condition

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Ownership All Content on our Website, social media channels, marketing materials, and any other platforms is protected by Intellectual Property Rights owned by or licensed to us, including but not limited to: (a) Text, images, graphics, photographs (b) Logos, trademarks, trade names (c) Page layouts and visual interfaces (d) Computer code and databases (e) Business methods and processes

10.2 Trademark Protection “The London Dispensary” is a registered trademark of The LDN Dispensary Ltd. Any unauthorized use may result in legal action.

10.3 Prohibited Use Unless explicitly authorized in writing, you may not: (a) Copy, reproduce, or distribute our Content (b) Modify or create derivative works (c) Use our Content for commercial purposes (d) Scrape or harvest our Content (e) Frame or mirror our Website (f) Use our trademarks in metadata or code (g) Attempt to reverse engineer our systems (h) Transfer any rights granted under these Terms

10.4 Limited License We grant you a limited, non-exclusive, revocable license to: (a) Access the Website for personal use (b) View Content on the Website (c) Place Orders for Products This license terminates automatically if you breach these Terms.

10.5 User-Generated Content By submitting any content to us including reviews, comments, or social media interactions: (a) You grant us an irrevocable, perpetual, worldwide, royalty-free license (b) We may use such content across any existing or future platforms (c) We may modify, adapt, or incorporate the content into other works (d) We may sublicense these rights to third parties (e) No compensation will be provided (f) You waive all moral rights (g) The license survives termination of these Terms

10.6 Copyright Infringement We actively enforce our Intellectual Property Rights. Unauthorized use may result in: (a) Legal action (b) Claims for damages (c) Injunctive relief (d) Recovery of legal costs (e) Account termination

11. LIMITATION OF LIABILITY AND INDEMNIFICATION

11.1 Mandatory Liabilities Nothing in these Terms excludes or limits our liability for: (a) Death or personal injury caused by our negligence (b) Fraud or fraudulent misrepresentation (c) Any matter which cannot be excluded by law

11.2 Excluded Liabilities To the fullest extent permitted by law, we exclude all liability for: (a) Loss of profits, revenue, or business opportunity (b) Business interruption or lost data (c) Loss of anticipated savings or goodwill (d) Any indirect or consequential loss (e) Product misuse or improper storage (f) Allergic reactions or adverse effects (g) Third-party services or content (h) Website availability or performance (i) Security breaches beyond our control (j) User-generated content or reviews (k) Delivery delays or failures (l) Payment processing issues

11.3 Liability Cap Our total liability under these Terms shall not exceed: (a) The purchase price of the Products giving rise to the claim (b) In case of multiple claims, the total amount paid by you in the 12 months preceding the first claim

11.4 Indemnification You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and suppliers from: (a) Your breach of these Terms (b) Your misuse of Products or services (c) Your violation of any law or regulation (d) Claims arising from your User Account (e) Your User-Generated Content Including all resulting losses, damages, costs, and legal fees.

12. PRIVACY AND DATA PROTECTION

12.1 Privacy Policy Our Privacy Policy at www.thelondondispensary.com/privacy governs the processing of your personal data and forms part of these Terms.

12.2 Personal Information We collect and process personal information including: (a) Name and contact details (b) Delivery addresses (c) Payment information (d) Order history (e) Website usage data (f) Marketing preferences

12.3 Data Usage We process personal data for: (a) Order fulfillment (b) Payment processing (c) Delivery arrangements (d) Customer service (e) Marketing (with consent) (f) Legal compliance (g) Fraud prevention

12.4 Data Sharing We may share personal data with: (a) Payment processors (b) Delivery services (c) Marketing platforms (d) Fraud prevention services (e) Legal authorities where required All third-party processors are bound by strict data protection agreements.

13. FORCE MAJEURE

13.1 Force Majeure Events Neither party shall be liable for delays or failures caused by: (a) Natural disasters or extreme weather (b) Government actions or regulations (c) Public health emergencies (d) Industrial disputes (e) System or network failures (f) Supply chain disruptions (g) Any event beyond reasonable control

13.2 Force Majeure Effects If affected by a Force Majeure event: (a) The affected party will notify the other promptly (b) Obligations will be suspended during the event (c) Delivery times will be extended accordingly (d) Both parties will minimize disruption where possible (e) Extended delays may trigger termination rights

14. GENERAL PROVISIONS

14.1 Entire Agreement These Terms constitute the entire agreement between us regarding the Website and Products, superseding all prior agreements.

14.2 Severability If any provision is found invalid: (a) The provision shall be modified to minimum extent necessary (b) Other provisions remain in full effect (c) Invalid provisions shall be replaced with valid ones preserving the intended effect

14.3 Waiver No failure to enforce rights constitutes a waiver. Waivers must be: (a) In writing (b) Signed by authorized representatives (c) Specific to the instance (d) Not affecting other rights

14.4 Assignment We may assign these Terms to: (a) Any subsidiary or affiliate (b) A successor business (c) A third party acquiring related assets You may not assign your rights without our written consent.

15. GOVERNING LAW AND JURISDICTION

15.1 Governing Law These Terms are governed by English law.

15.2 Jurisdiction Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Dispute Resolution Before commencing court proceedings, parties must: (a) Notify the other of the dispute in writing (b) Attempt good faith negotiations (c) Consider mediation or alternative dispute resolution

16. CONTACT INFORMATION

The LDN Dispensary Ltd Trading as: The London Dispensary Registered Office: 86-90 Paul Street, London, EC2A 4NE Email: [email protected] Company Registration Number: 13734124

17. GIFT CARDS

17.1 Gift Card Terms Gift cards issued by the Company are subject to the following terms: (a) Validity extends until the balance reaches £0 or until expiration (b) Expire 12 months from date of issue (c) Are electronic only with unique redemption codes (d) Can be used across multiple transactions (e) Cannot be exchanged for cash or credit

17.2 Payment Processing For transactions using gift cards: (a) Gift card balance will be applied as the primary payment method (b) Any remaining balance must be paid using an authorized secondary payment method (c) Gift cards cannot be purchased using Klarna or similar finance solutions (d) All gift card transactions are final and non-refundable

17.3 Gift Card Usage Gift cards: (a) Are non-transferable once issued (b) Can only be used by the intended recipient (c) Cannot be resold, traded, or transferred (d) Must be used in accordance with these Terms (e) Are subject to verification and authorization

17.4 Lost or Stolen Gift Cards In the event of loss, theft, or unauthorized use: (a) Gift cards are treated as cash and are the recipient’s responsibility (b) We will make reasonable efforts to assist if notified before unauthorized use (c) We may block and replace compromised gift card codes (d) We may report unauthorized use to relevant authorities (e) We are not liable for unauthorized transactions before notification

17.5 Gift Card Restrictions We reserve the right to: (a) Decline gift card transactions we reasonably believe to be unauthorized (b) Cancel gift cards obtained through unauthorized means (c) Modify these gift card terms in compliance with UK law (d) Require additional verification before processing gift card transactions (e) Set minimum and maximum gift card purchase amounts

18. USER ACCOUNTS

18.1 Account Creation and Management When creating a user account: (a) You must provide accurate, complete, and current information (b) You are responsible for maintaining account security (c) You must notify us of any unauthorized access (d) We may suspend or terminate accounts at our discretion (e) Account creation constitutes acceptance of these Terms

18.2 Account Benefits User accounts provide: (a) Stored delivery information for faster checkout (b) Order history access (c) Subscription management capabilities (d) Saved payment preferences (e) Enhanced shopping experience

19. PRODUCT REVIEWS AND RATINGS

19.1 Review Policy Regarding product reviews: (a) We offer all customers the opportunity to review purchased products (b) We only publish reviews verified as authentic purchases (c) We maintain transparency in review collection and display (d) We do not emphasize or encourage third-party platform reviews (e) All reviews are subject to our moderation standards

19.2 Review Moderation We reserve the right to refuse publication of reviews that: (a) Contain abusive or harmful content (b) Include personal attacks or inappropriate language (c) Violate privacy or confidentiality (d) Contain false or misleading information (e) Promote unauthorized medical claims

19.3 Review Ownership By submitting a review: (a) You grant us perpetual rights to use the content (b) We may edit or remove reviews at any time (c) We may use reviews for marketing purposes (d) You confirm the review is your original content (e) You warrant the review does not infringe third-party rights

20. CUSTOMER SERVICE

20.1 Contact Methods Customer service is available through: (a) Email: [email protected] (b) WhatsApp business messaging (c) Voice message service (d) Website contact forms

20.2 Response Times While we strive to respond promptly: (a) Response times are not guaranteed (b) Complex queries may require additional time (c) Service availability may vary during peak periods (d) Priority is given to order-related inquiries (e) Response times may be affected by factors beyond our control

20.3 Service Standards Our customer service team: (a) Aims to resolve inquiries efficiently (b) Maintains professional communication (c) Provides accurate and current information (d) Follows established security protocols (e) Records communications for quality assurance

21. SECURITY AND ACCESS

21.1 Website Security We implement security measures including: (a) Cloudflare protection systems (b) Automated threat detection (c) Regular security pattern updates (d) Geographic access controls (e) Real-time monitoring

21.2 Access Restrictions We reserve the right to: (a) Block access from specific locations (b) Implement security measures without notice (c) Restrict access during maintenance (d) Monitor website usage patterns (e) Investigate suspicious activity

22. MARKETING COMMUNICATIONS

22.1 Email Marketing By creating an account or making a purchase: (a) You may opt in to receive marketing communications (b) Opt-out options are available in all marketing emails (c) Unsubscribe requests are processed promptly (d) Marketing preferences can be updated in account settings (e) Essential service communications will continue regardless of marketing preferences

23. REFERRAL PROGRAM

23.1 Referral Terms Any referral or affiliate programs are subject to separate terms and conditions available at https://referrals.thelondondispensary.com

These Terms were last updated on February 06, 2025, and supersede all previous versions.